Returns Policy

Q : Can I return an order?

If you find that you're unhappy with an item you've purchased from us, we have a hassle-free returns policy as well as a dedicated support team to make everything right for you. Simply contact us and we can sort everything out. Please note that no credits or refunds can be given without first speaking to Ondoingpet representative.

 

Returns Terms & Conditions

  • We accept returns for up to 30 days from purchase, providing it is unopened and in original condition (including packaging). For these purchases you can return your order for exchange or store credit.

  • You can return your order for a refund if the item is faulty, not fit for the intended purpose or not as pictured on the website. Items returned after 30 days may not qualify for a refund, or may incur an extra restocking fee.

  • The customer is responsible for the cost of an item's return, unless there was an error on our behalf. Due to the nature of couriers, it may cost more to send an item back to us than us shipping it out to you.

  • Customer service representative must be contacted before returning goods. We can only offer refunds when we have arranged pickup and return through our courier service.

  • We cannot offer refunds or exchanges on food, treats or any edible items that are opened due to strict health policies. Please make your selections carefully, and double check your order before submitting.

  • If you require further information about our refunds policy please see our Terms of Use.

Damaged Or Faulty Items

If you received a damaged shipment or product, please email photos of the damaged item to sales@ondoing.com, include your invoice number and name, and we will work with you to resolve the issue.