Shipping & Deliveries
Q : How much will shipping cost me?
Good news! We offer free shipping over $69 to most metro* areas (Sydney, Melbourne, Brisbane, Adelaide, Canberra and Perth). Other metro* areas will have their maximum shipping cost capped, while shipping for non-metro and rural areas will depend on where you live and the size of your order.Visit our Shipping Page for more information.
* Please note metro areas are defined by our courier partner and their serviceable zones.
Q : Where can ondoingpet deliver my order?
We ship to residential homes all over Australia! That said, sometimes our couriers cannot offer door to door delivery for more remote areas - in this case, your goods will be left at the nearest local post office for safekeeping until you're ready to pick them up.
We are also happy to deliver to your workplace: just make sure you include your business name to make sure your order arrives promptly.
Q : Are you able to deliver to PO Boxes?
Absolutely! We offer delivery to PO Box and Parcel Locker addresses - just note that if your order is too large for a Parcel Locker, it maybe be taken to the nearest post office or Parcel Collect location for pickup.
Q : Am I able to pay for an order, but have it sent to somebody else's address?
That's not a problem at all - just make sure you include the recipient's name in your delivery address details to avoid confusion.
Q : How long does delivery take?
We understand that sometimes your pet just can't wait to get their paws on their favourite treats or toys - which is why we aim to get your order to you as soon as possible.
In the metro areas of Melbourne, you can expect your standard delivery order within 1-3 business days. If you are just outside the metro areas or in large towns, it can take another day or two for your order to get to you. Deliveries further afield may take a week (and occasionally more) from the time of dispatch.
For items sent via post, your order may take up to 2 weeks. Unfortunately we cannot provide tracking for these orders.
See our Shipping Page for more information.
Don't forget that you can use the tracking number provided with your order confirmation to find an estimated arrival time for your order.
Q : Where are ondoingpet orders shipped from?
We ship all orders from our Australian warehouses in Melbourne, so in most metro areas of major cities, you can expect your order within 1-3 business days.
Q : At what time of day will my order be delivered?
Aupost do not have a standard time of the day that goods are delivered.To make things easier for you, when you place order, make sure you give clear instructions on where the package should be left if you are not home, as we give our couriers "authority to leave". We find that customers prefer this approach for its convenience.
For items sent via post, your order will arrive with your regular mail.
Q : Why is my delivery split in multiple boxes?
Given the size of our warehouse and the warehouse team, we have split our products up into different packages depending on the type and size of the products. Each package is packed independently to speed up the picking and packing process. This means the moment that part of your order is ready, we will ship it off and send it out to you. You may get multiple boxes in your order, and on the odd occasion these might arrive on different days depending on when they are dispatched. You will be able to check this in your order dispatch email and see what will be in each box. This is also visible in your OndoingPet account under My Orders.